Effective date: 15 September 2026
This Privacy Policy explains how KINERVA LABS (“KINERVA LABS”, “we”, “us” or “our”) collects, uses, shares and protects personal information when you visit kinervalabs.com, contact us or purchase from our online store.
1. Who we are
KINERVA LABS operates the online store at kinervalabs.com. For privacy questions, requests or complaints, contact us at info@kinervalabs.com.
2. Information we collect
Depending on how you use the website, we may collect:
- Identity and contact data: name, email address, phone number and delivery/billing address.
- Order data: products purchased, quantities, order value, discount codes, delivery status and customer-service history.
- Payment-related data: payment status, payment method type and transaction identifiers. Full card details are normally processed directly by the payment provider and are not stored by us.
- Technical data: IP address, browser, device type, operating system, referring pages, approximate location derived from IP, cookie identifiers and website activity.
- Marketing data: email marketing preferences, advertising interactions and campaign attribution where permitted.
- Communications: emails, support messages, review content and other information you choose to send us.
3. How we collect information
We collect information when you place an order, complete checkout, contact support, submit a review, sign up for marketing, interact with the website, or when cookies and similar technologies operate on the site. We may also receive order, payment, delivery or analytics information from service providers that help us operate the store.
4. Why we use personal information
We use personal information to:
- process and fulfil orders;
- take payment and prevent fraud;
- provide order confirmations, delivery updates and customer support;
- manage returns, refunds and disputes;
- maintain website security and diagnose technical problems;
- understand website performance and improve our products, offers and customer experience;
- send marketing communications where you have consented or where otherwise permitted by law;
- measure advertising performance and show relevant advertising where legally permitted;
- comply with tax, accounting, consumer-protection, fraud-prevention and other legal obligations.
5. Legal bases for EEA and UK customers
Where the GDPR or UK GDPR applies, we generally rely on: contract to process and deliver your order; legal obligations for accounting, tax and regulatory requirements; legitimate interests for security, fraud prevention, support and reasonable business analytics; and consent where required for non-essential cookies or marketing.
6. Cookies and similar technologies
We may use essential cookies required for cart, checkout, account and security functions. With the permissions required in your region, we may also use analytics, advertising and preference cookies. You can manage non-essential cookies through the consent controls made available on the website and through your browser settings.
7. Service providers and sharing
We may share only the information reasonably required with service providers that perform functions for us, including website hosting, ecommerce infrastructure, payment processing, fraud prevention, order fulfilment, shipping, customer support, analytics, email delivery and advertising. We may also disclose information where required by law, to protect legal rights, or in connection with a business restructuring or sale.
We do not sell personal data in the ordinary meaning of selling a customer list for money. Certain advertising technologies may be treated as “sharing”, “targeted advertising” or a “sale” under some privacy laws; where applicable, we provide the rights and choices required by law.
8. International transfers
Because ecommerce, hosting, payment, analytics and fulfilment providers may operate internationally, your information may be processed outside your country. Where required, we use recognized safeguards or rely on service providers that maintain appropriate transfer mechanisms.
9. Data retention
We retain order and transaction records for as long as reasonably necessary to fulfil orders, support customers, meet accounting/tax obligations, prevent fraud and handle legal claims. Marketing data is retained until you unsubscribe or until it is no longer reasonably required. Retention periods may vary where the law requires a longer period.
10. Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to the use of personal information, receive a portable copy, withdraw consent, opt out of certain targeted advertising, or appeal a privacy decision. To exercise a right, email info@kinervalabs.com. We may need to verify your identity before completing a request.
EEA and UK residents may also complain to their local data-protection authority. Exercising a privacy right will not result in unlawful discrimination.
11. Marketing communications
You can unsubscribe from promotional email using the unsubscribe link in the message or by contacting us. Transactional messages relating to an order, return, security issue or account may still be sent when necessary.
12. Children
Our store is intended for adults purchasing consumer wellness products. We do not knowingly collect personal information from children in circumstances where parental consent is legally required. If you believe a child has provided personal data improperly, contact us so we can investigate.
13. Security
We use reasonable administrative, technical and organizational measures designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure, so customers should also protect account credentials and use trusted devices and networks.
14. Third-party links
The website may contain links to third-party services. Their privacy practices are controlled by their own policies, and we are not responsible for third-party websites we do not control.
15. Changes to this policy
We may update this Privacy Policy when our services, providers or legal obligations change. The effective date above will be updated when a revised policy is published.
16. Contact
Privacy questions and requests: info@kinervalabs.com.