Our support team is here to help with orders, delivery questions, product information and returns.
Customer support
Email: info@kinervalabs.com
For the fastest response, include your order number and the email address used at checkout.
Order questions
If your question concerns delivery, an incorrect item, a damaged parcel or a return request, please include clear photos where relevant. This helps us resolve the issue with the fulfillment partner more quickly.
Response times
We aim to respond to customer support emails within 1–2 business days. Response times may be longer during weekends, public holidays or unusually high-volume periods.